Dex Workflows

Account and Billing

From the Profile page, under Settings → Account → Profile, you can set the following:

Name
Email Address
Timezone
Reset Password
Delete Account

Change Email Address

Delete the account linked with the new email address (if there is any)

Log in to the account you want to link the new email address

Change the email address from the Account Settings page.

Change Password or Reset Password

Use these steps to change your password or reset your password. If you searched for forgot password, use the signed-out steps below. Dex sends a reset link by email; open it to set a new password.

Request a password reset while signed in

Go to Settings → Account → Profile.
In the Password section, select Send Password Reset Email.

Dex Profile settings showing the Send Password Reset Email button

Open the password-reset email and follow the reset link.
Set your new password.

Reset a forgotten password while signed out

Go to the Forgot Password page.
Enter the email address for your Dex account.
Select Send reset link.

Dex Forgot Password form with an email field and Send reset link button

Open the password-reset email and follow the reset link.
Set your new password.

Delete Account

Click on the 'Delete button

Input your comments and password to finalize the deletion

Deleting your account erases all saved data. This action is irreversible.

Cancelling your subscription and deleting your account are two separate actions. To stop the billing and keep your data, cancel the subscription under Settings → Account → Plans and billing and leave the account in place.

What happens to my subscription if I delete my account?

It depends on who bills you, and this is the part worth reading before you delete:

Billed by Dex on the web. Deleting the account cancels the subscription for you, immediately and irreversibly. There is nothing further to do.
Billed through the Apple App Store, Mac App Store or Google Play Store. Deleting the account does not cancel it, and Dex cannot cancel it for you. The store keeps charging you until you cancel it there. Do that first, or you will keep paying for an account that no longer exists.

Cancel a store subscription before you delete your account. The steps are under Subscriptions bought through an app store, on the Plans and Billing tab of this page.

On the Plans and billing page, under Settings → Account → Plans and billing, you can do the following:

See your plan, and open the plans page with More info to upgrade or change term (Monthly, Quarterly or Annual)
Cancel your subscription, or move to a different plan, with Change plan
Change your payment method and download invoices in the customer portal

Cancel Your Subscription

Cancelling happens inside Dex. You don't need to go through Stripe to do it.

Go to Settings, then Account, then Plans and billing

Click 'Change plan' and pick the card labelled 'Free'

There is no separate cancel button. Moving to Free is how you cancel.

Work through the cancellation steps

Dex asks why you're leaving, and may show a one-time offer. Choose Continue with changing plan to skip it.

Confirm with 'Switch to Free'

Your plan stays active until the end of the period you've already paid for. Cancelling stops the next renewal, it does not delete your account or your data.

Cancelling doesn't stop Dex emails. Your account stays open, so the weekly and daily digests keep arriving until you switch them off under Settings → Account → Notifications, or delete the account. A digest landing in your inbox is not a sign that you're still being billed.

When a payment fails

A failed renewal does not lock you out. Your plan keeps working while Stripe retries the card, and nothing in Dex changes while that is going on.

Update your card under Settings → Account → Plans and billing. The next retry uses the new card, and there is nothing to resubscribe to.

Dex does not show a warning inside the app while a payment is failing, so the emails are the only notice you get. Act on one even if everything looks normal when you sign in.

If every retry fails, the subscription cancels on its own and the plan ends. Your account and your data stay where they are, and resubscribing restores access to them.

Subscriptions bought through an app store

If you subscribed inside the Dex mobile app, the Apple App Store, Mac App Store, or Google Play Store bills you, not Dex. On the web, Plans and billing shows your plan and tells you the subscription is managed through that store. The cancel button and the payment method controls are not on that page, because Dex has no way to act on a store subscription. Support cannot cancel or refund one either.

Cancel it in the store instead. Open the Dex mobile app and go to Settings → Billing. Under Payment Method you'll see either Manage subscription in App Store or Manage subscription in Google Play Store, and that button opens your store's subscription settings. You can also get to the same place through your device's own settings.

Refunds on a store subscription are the store's to issue. Apple handles Apple purchases and Google handles Play Store purchases, and neither runs through Dex.

Going from a store-billed Premium subscription to Professional takes two steps, in this order. Cancel in the store, wait for the period you have already paid for to end, then subscribe to Professional on the web under Settings → Account → Plans and billing. There is no in-place upgrade and Dex cannot switch the tier for you while the store subscription is live.

The mobile app cannot change the card on a subscription that Dex bills through the web. Do that on the web, under Settings → Account → Plans and billing.

Change payment method or download invoices

Your card and your invoices are managed in the customer portal, which opens from Dex.

Go to Settings, then Account, then Plans and billing

Click 'Open customer portal'

On an active plan the button is in the Manage Subscription row. On a trial, or after a plan has ended, the row is called Invoices and billing history, and it only appears once Dex has billed you before.

Update your card or download an invoice

Your past invoices are listed in the portal.

The customer portal only covers subscriptions billed through Dex on the web. If you subscribed in the mobile app, there is no portal button. Manage the subscription in the app store instead, as described above.

New Note Creation

Keep-in-Touch

Stay connected effortlessly with Dex's personalized keep-in-touch reminders, ensuring you never miss a beat in reaching out to your friends!

Account and Billing

Change Email Address

Delete the account linked with the new email address (if there is any)

Log in to the account you want to link the new email address

Change the email address from the Account Settings page.

Change Password or Reset Password

Request a password reset while signed in

Reset a forgotten password while signed out

Delete Account

Click on the 'Delete button

Input your comments and password to finalize the deletion

What happens to my subscription if I delete my account?

Cancel Your Subscription

Go to Settings, then Account, then Plans and billing

Click 'Change plan' and pick the card labelled 'Free'

Work through the cancellation steps

Confirm with 'Switch to Free'

When a payment fails

Subscriptions bought through an app store

Change payment method or download invoices

Go to Settings, then Account, then Plans and billing

Click 'Open customer portal'

Update your card or download an invoice

Website or Desktop Application

Mobile Application

From the homepage, go to 'More'

Choose 'Settings'

Select either Push or Email Notifications

Enable/Disable any type of notification according to your preference