Account and Billing

From the Profile page, under Settings → Account → Profile, you can set the following:

• Name
• Email Address
• Timezone
• Reset Password
• Delete Account

Change Email Address

Change Password or Reset Password

Use these steps to change your password or reset your password. If you searched for forgot password, use the signed-out steps below. Dex sends a reset link by email; open it to set a new password.

Request a password reset while signed in

1. Go to Settings → Account → Profile.
2. In the Password section, select Send Password Reset Email.

3. Open the password-reset email and follow the reset link.
4. Set your new password.

Reset a forgotten password while signed out

1. Go to the Forgot Password page.
2. Enter the email address for your Dex account.
3. Select Send reset link.

4. Open the password-reset email and follow the reset link.
5. Set your new password.

Delete Account

What happens to my subscription if I delete my account?

It depends on who bills you, and this is the part worth reading before you delete:

• Billed by Dex on the web. Deleting the account cancels the subscription for you, immediately and irreversibly. There is nothing further to do.
• Billed through the Apple App Store, Mac App Store or Google Play Store. Deleting the account does not cancel it, and Dex cannot cancel it for you. The store keeps charging you until you cancel it there. Do that first, or you will keep paying for an account that no longer exists.

Cancel a store subscription before you delete your account. The steps are under Subscriptions bought through an app store, on the Plans and Billing tab of this page.

On the Plans and billing page, under Settings → Account → Plans and billing, you can do the following:

• Upgrade to Premium or Professional
• Cancel your subscription
• Change term (Monthly <- Quarterly -> Annual or vice versa)
• Change Payment Method
• Check/Download Invoices

Cancel Your Subscription

Cancelling happens inside Dex. You don't need to go through Stripe to do it.

Subscriptions bought through an app store

If you subscribed inside the Dex mobile app, the Apple App Store, Mac App Store, or Google Play Store bills you, not Dex. On the web, Plans and billing shows your plan and tells you the subscription is managed through that store. The cancel button and the payment method controls are not on that page, because Dex has no way to act on a store subscription. Support cannot cancel or refund one either.

Cancel it in the store instead. Open the Dex mobile app and go to Settings → Billing. Under Payment Method you'll see either Manage subscription in App Store or Manage subscription in Google Play Store, and that button opens your store's subscription settings. You can also get to the same place through your device's own settings.

Refunds on a store subscription are the store's to issue. Apple handles Apple purchases and Google handles Play Store purchases, and neither runs through Dex.

Change Payment Method

Check/Download Invoices

You can set your notification preferences through the web/desktop app or on the mobile app through the Notifications page.

Website or Desktop Application

From the Notifications page, under Settings → Account → Notifications, you can toggle each of these on or off:

• Keep-in-touch reminders
• Weekly digest
• Daily digest
• Calendar smart reminders
• CC/BCC email confirmation
• LinkedIn title changes
• Pre-meeting emails
• Conversation summaries

A separate Resurface reminders card below them controls whether Dex resurfaces old contacts, and how far back and how many at a time.

Mobile Application

On the mobile app, you can set your preferences with push and email notifications.