Keep-in-Touch
Stay connected effortlessly with Dex's personalized keep-in-touch reminders, ensuring you never miss a beat in reaching out to your friends!
Setting up Keep-in-Touch
There are several ways to set up a frequency for Keep-in-Touch:
Keep-in-Touch Page
We recommend using the Keep-in-Touch page if you're setting up frequencies for a bunch of contacts.
From here, it's a simple drag-and-drop. You have the option to set it up by Group as well.
Dex calculates the next KIT reminder based on two factors:
- Last Interaction Date
- KIT Frequency (e.g., every 6 months)
How It Works
If the last interaction date is set first, and then the KIT frequency is defined, Dex schedules reminders correctly. Example:
- Last interaction = Jan 1
- Frequency = every 6 months
- → Next reminder = Jul 1
If there is no last interaction date and a KIT frequency is set, we can only infer that the next interaction should be the current date + the chosen frequency.
Example:
No last interaction
- Frequency = every 6 months
- → Next reminder = 6 months from today
Quick Actions
If you want to go through each card quickly with shortcut keys, we recommend the Quick Actions page:
Contact Card
From the contact's profile, you can also set (F), snooze (H), or update the Keep-in-touch reminder.
Bulk Keep-in-Touch Frequency Edits
You can edit Keep-in-Touch (KIT) frequencies in bulk from the Contacts page, within a Group, or inside a View.
- Select the contacts you want to update or do a Select All.
- Click the Frequency icon.
- Choose the new Keep-in-Touch frequency to apply the change to all selected contacts.
This allows you to efficiently update KIT settings for multiple contacts at once.
FAQ
Dex will send you an email reminder or push notification (on mobile) when it is time to reach out. You will receive a notification based on the timing of the last interaction.
For example, if you have a 3-month keep-in-touch for Cameron and your last interaction was in June 20th, you will receive a notification from Dex to reach out on the morning of September 20th.
Set a keep-in-touch frequency on them. That is the difference between the two things Dex does, and it catches a lot of people out.
Reconnect (the suggestions on Home and the morning resurface email) picks people for you, by relevance. One of the things it looks at is recent email where you never replied, so on an account with no frequencies set, "someone you left hanging last week" is most of what you see.
Keep-in-Touch is the one you're describing. Once a contact has a frequency, Dex measures the time since your last interaction in either direction — a message you sent counts exactly like one you received — and reminds you when that gap reaches the frequency. Someone you last spoke to in May and never followed up with is precisely the case it is built for.
So a contact you want to hear about every few months needs a frequency, not just to be in Dex. Set one from the Keep-in-Touch page, from a contact's profile, or in bulk from Contacts → select → Frequency, as described above.
On the Keep-in-Touch page, or in the Keep-in-touch section on Home, hover over the person and click the check mark (Mark as complete), or press E. They drop off the list, and their next reminder is counted from today.
In the mobile app, swipe the person's row on the home screen and tap Mark done.
Open the Keep-in-Touch page and switch to the Upcoming tab. Overdue contacts sort to the top and their dates show in red.
For a regular summary rather than a page to check, turn on Weekly digest under Settings → Account → Notifications. It arrives on Sundays and covers upcoming reminders and birthdays.