Phone Call Sync
Phone Call Sync is a powerful new feature that automatically keeps your Dex account up to date with your phone call interactions. When you connect this feature, Dex will sync all your phone call history and create a dedicated group to help you stay organized and never miss an important contact again.
How Phone Call Sync Works
Initial Setup
When you first connect Phone Call Sync, the Dex Sync Utility will perform a complete sync of all your phone call interactions. This includes:
- All incoming and outgoing calls from your call history
- Contact information from your phone's address book
Automatic Organization
- Phone Call Contacts Group: All synced contacts are automatically organized into a special group called "Phone Call Contacts" with a 📞 emoji, making it easy to find and manage these contacts
- Smart Contact Creation: New contacts are automatically created in your Dex account if they don't already exist, so you'll never lose track of someone you've spoken with
- Duplicate Prevention: The system intelligently prevents duplicate contacts by matching phone numbers and email addresses
Continuous Updates
- Real-time Sync: Your contacts are automatically updated whenever you make or receive calls, ensuring your Dex account always reflects your latest interactions
- Hourly Background Sync: The Sync Utility runs automatically every hour to catch any missed interactions, as long as your computer is connected to the internet
- Recent Call Focus: During hourly syncs, the system focuses on calls from the last 24 hours to keep your data fresh and up-to-date
Privacy and Security
- Local Processing: All call history processing happens locally on your computer - your personal call data never leaves your device unnecessarily
- Secure Sync: Only contact information and interaction timestamps are synced to your Dex account, maintaining your privacy while keeping you organized
Getting Started
To get started with Phone Call Sync, follow the steps below:
Go to the Sync & Integrations page
From the home page, click on the dropdown icon at the top-right corner and choose Sync & Integrations.
Scroll down to the "Phone Calls" section and click on the "Connect Phone" button

Follow the instruction to download the Sync Utility, if you don't have it installed

Once the Sync Utility is installed and the setup is complete, a "Connect" button will appear in the dialog. Click this button to start syncing your phone calls.
That's it! Phone Call Sync is now enabled for your account.
Once enabled, Phone Call Sync works quietly in the background, keeping your Dex account organized and up-to-date with your phone interactions. You'll find all your phone call contacts neatly organized in the "Phone Call Contacts" group, making it easy to stay in touch with everyone you've spoken with.
Frequently Asked Questions
Phone Call Sync captures all types of calls from your call history, including:
- Regular phone calls (incoming and outgoing)
- FaceTime audio calls
- FaceTime video calls
The system filters out spam or junk calls and only syncs calls that were answered to ensure quality data.

