LinkedIn Sync

LinkedIn Sync generally don't take more than 24 hours (depends on the number of connections).

The sync runs every 3-5 days so if you don't see a new connection synced yet, it'll be synced on the next run.

You don't need the Dex Extension for this. LinkedIn Sync is set up and kept running from the Dex mobile app or the Dex desktop app, and the browser extension plays no part in it — see LinkedIn Sync.

Re-trigger the sync once. On the desktop app, use Sync LinkedIn Connections in the tray menu. On the mobile app, disconnect and reconnect the LinkedIn account under Settings → Sync and integrations. In the web app you can check the connection's status under Settings → Workflow → Sync & Integrations, but the sync itself is not started from there.

If you have already reconnected and it keeps stopping, stop reconnecting. A reconnect can hold for a few hours and then break again. When that is the pattern, the problem is on our side rather than with your LinkedIn login, and reconnecting again won't make it stick. Email us at [email protected] instead, and tell us which app you connected from and which screen it stays on — that is what we need to look into it.

LinkedIn Sync has a limit of 2,500 for Premium and 9,000 for Professional contacts you can sync. These will be taken from the most recent connections. The ongoing sync allows new connections to sync with Dex every 3-5 days.

Old connections that aren't included in the limit will remain in Dex but will no longer be automatically updated.

This limit is only for 'synced' contacts, you can still import the rest of the contacts (we recommend importing through CSV if there's a lot of contacts).

Deleted contacts from LinkedIn Sync will get recreated with Dex's ongoing sync. You can stop this by archiving the contact instead.

Open the contact and confirm that its LinkedIn Profile URL is saved. Open the ••• Actions menu beside the contact name, then choose Enhance contact.

Enhance contact refreshes only that one contact; it does not reconnect or restart account-level LinkedIn Sync.

Enhance contact does not work for private LinkedIn profiles.

LinkedIn Sync fills a job title that is blank. It never replaces a title that is already on the contact. That rule is there to protect the titles you set yourself, which the sync would otherwise rewrite every few days.

You still hear about the change. It appears in your network updates and in the LinkedIn title change email, because Dex spots it by comparing the new headline against the last headline LinkedIn gave it. That comparison runs whether or not the contact's title ever changes.

To put the new title on the contact, run Enhance contact on it. Enhance is the one action that overwrites, so it replaces the job title, company, location and photo with what LinkedIn has now, and the values it replaces cannot be brought back.

Go to Contacts, tick the contacts you want, open the ⋮ (More actions) menu in the toolbar that appears, then choose Enhance.

Bulk Enhance overwrites the same fields as the single-contact version, on every contact you selected. Dex asks you to confirm first, and the details it replaces cannot be brought back.

The most common cause is a change to your LinkedIn credentials, and reconnecting the sync fixes that one. Reconnect from the Dex mobile app or the Dex desktop app — you can see the current status in the web app under Settings → Workflow → Sync & Integrations.

Reconnect once. If the sync runs for a few hours and then stops again, that repeating pattern is not a credentials problem and another reconnect won't hold it. Email us at [email protected] with the app you connected from and the screen it stops on.

A good way to stop these contacts from getting re-imported is by archiving instead of deleting them. Learn more here.

Gmail and Google Calendar Sync

Dex Extension